- Orders ship Monday-Friday.
- Some items may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- Standard shipping is unfortunately not available for orders of more than 5 items due to our carrier’s weight restrictions
WHEN WILL I GET MY STUFF?
- In-stock orders normally ship within 3-5 business days if express shipping is selected.
- Standard shipping takes 7-10 business days
An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and may ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing so please make sure you enter the correct details.
UNITED KINGDOM/EUROPE SHIPPING
- For orders to the United Kingdom and Europe, we offer Standard Shipping and Express Shipping.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
We welcome all our customers from around the world.
COUNTRIES WE SHIP TO
- United Kingdom
- South Africa
Country not listed?
We, sadly, can't ship to everyone and we would like to apologize for any inconvenience this may cause. If your country is not listed please visit our USA store: www.ilovesciencestore.com.
EXPRESS international shipping
- Our Express shipping offers door to door tracking and packages normally arrive within about 5-10 business days after shipment.
INTERNATIONAL ECONOMY Shipping
- International Economy Shipping is available for many (but not all) smaller, lighter orders
- Orders shipped using Economy Shipping may take up to 15-18 business days for delivery; tracking is limited. Please note that orders shipped via Economy Shipping cannot be rerouted after shipment.
IMPORT DUTIES AND TAXATION
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges,
- We are not able to mark orders as "gifts".
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- ILoveScienceStore does not estimate any fees, taxes or duties which may be payable in your country. Please refer to the application law in your jurisdiction.
NEED TO TALK WITH US ABOUT SOMETHING URGENT?
Email us and one of our customer service professionals will come back to you.
COMMUNICATE WITH US
Our customer service team is available Monday through Friday 1:30pm-10pm GMT. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
- *Holiday Closings:
- 26/11: Thanksgiving
- 25/12: Christmas Day
- 1/1: New Year's Day