Ordering

ORDERING FROM I Love Science Store

How can I order from I Love Science Store?

  • Place your order online at uk.ilovesciencestore.com
  • We do not accept mail orders or purchase orders.
  • We accept Visa, MasterCard, American Express, Discover card and PayPal

PRODUCT AVAILABILITY STATUS

What does the Availability status mean?

  • In Stock- The item is good to go and ready for launch.
  • Add to wishlist - The item is not currently available. You can add it to your wishlist which will be saved in your account.

EMAIL ME WHEN AVAILABLE

Something I want is out of stock. Can I be notified when it is available?

Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "support@ilovesciencestore.com" to your address book.

Do you match competitor's prices?

Nope.

TAXES

Will I be charged sales tax?

We will only charge 20% VAT (flat tax) on sales made in the UK and EU countries. 

Duties and customs maybe charged to non-EU and non-European countries, unfortunately this is completely out of our control.

PAYMENT METHODS

What are your accepted payment methods?

We accept Visa, MasterCard, Discover, American Express, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

DISCOUNTS & PROMOTIONS

Do discount codes stack?

When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates. If you forget to enter the discount code at check-out we cannot reverse the order, so please ensure valid coupon codes are entered at check-out.

ORDER STATUS

What does the Order Status mean?

  • New - Your order has been accepted and will be processed soon.
  • Processing - Your order has been transmitted to the packing/shipping department (or one of our distributors), and our warehouse monkeys are gathering all of your goodies and preparing them to be shipped.
  • Closed - Your order has been refunded. Your credit card has been fully refunded at this point.
  • Complete - Your order has been fully shipped. Your credit card has been fully charged at this point.
  • Cancelled - Your order has been cancelled, and your credit card has not been billed.

Can I check the status of my order?

Yup. Visit this link Track Order and make sure you input your order number and the email used for purchase.

CHANGES & CANCELLATIONS

Can I make changes to my order?

We may be able to if your order still shows as "New" status.

Please note that our order fulfilment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or cancelled.

PRIVACY & SECURITY

What is your Privacy Policy?

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogues and emails at your request. Read More